Shipping & Returns Policy
Avant-garde Home offers free ground shipping on orders $90 and over (before taxes) - excludes Alaska, Hawaii, and U.S Territories. All shipping costs are automatically calculated in your shopping cart at check out.
For customers located in Hawaii, Alaska, and in U.S Territories, products must be shipped using 2-Day Air.
At this time, Avant-garde Home does not offer international shipping.
Keep in mind that our candles and oils are made in small batches. If your desired item is in stock, your order will be shipped within 2-3 business days from the date of purchase. Extended processing times may occur during peak candle seasons.
Avant-garde Home ships merchandise Monday-Thursday, excluding major holidays. Orders placed on holidays and weekends will begin processing on the next open business day. You will receive tracking information once your order has been processed.
You will be notified via email if there are any shipping updates or delays.
If your order contains "pre-order only" products, then the entire order will be satisfied and shipped as a whole. Since the production of pre-order products begins after the order has been placed, it typically takes 2-3 weeks for the product to arrive to the shipping address. If you would like your in stock items to ship before your pre-ordered item is processed, please contact us. Additional shipping cost will apply if you choose to split the shipment.
RISK OF LOSS
All items purchased from Avant-garde Home, LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you (purchaser/customer) upon our delivery to the courier. Once we issue you a tracking number please look out for your package. If your package was confirmed delivered by the courier tracking number and you did not receive it, please contact the courier as soon as possible to submit a claim.
Avant-garde Home is not responsible for items delivered to the wrong address entered by the customer. Additional fees may be charged to you by the courier if the courier cannot deliver to the address listed. We strongly encourage you to review your order before submitting to verify your shipping address. If you notice that your shipping address is incorrect after placing your order, please contact us immediately. If the product has not been processed we will update the shipping address for you.
RETURNS & CANCELLATION POLICY
Avant-garde Home hopes that you are 100% satisfied with your order. However, if you are not satisfied, we are happy to offer a refund or exchange for eligible items. You must contact us for this refund or exchange within seven (15) days of receipt confirmed by the tracking number.
Items must be in the original, undamaged packaging, unused, clean, and in resale condition. We may require images before approving the return and all returned items will be re-examined upon receipt. For merchandise being returned for a refund, credit will be given for the amount of the order less the actual shipping cost via the original form of payment.
PLEASE READ TO DETERMINE IF YOUR ITEM IS ELIGIBLE FOR RETURN:
Due to the risk of contamination & tampering, Home Perfume Oils are final sale.
Avant-garde Home pillow covers, Lux Candles, and Lux Mini Tins may be exchanged or refunded, if in resale condition, less shipping cost.
Candle Accessory items are final sale.
Damaged/broken candles are eligible for exchange of identical items only. Photos must be submitted with your claim.
Please allow 3-5 business days for your return to be processed once the item is delivered to our warehouse. Additional time may be required based on your banking institution.
Avant-garde Home reserves the right to refuse the exchange or refund of any merchandise that we determine is not in resale condition.
For questions regarding returns, email us at CustomerCare@Avant-gardeHome.com
SALE & PROMOTIONAL ITEMS
Only regular priced items are eligible for a refund or exchange. Sale/promotional items are not eligible for refunds or exchanges. All sale/promotional items are final.
To cancel your order, please send an email with the transaction details within 24 hours after placing your order. If the order has not been processed, we will cancel the order. Please review your orders carefully and request cancellations before we process the order. If you try to cancel the order after it has been processed, the order will be subject to the return conditions listed on this site.
To make a change to your order before it's shipped; please contact us via email as soon as possible. Please include your name and order number in the subject header.
By shopping on Avant-gardeHome.com you agree to these statements and all terms and conditions stated on this site. You may contact us before placing your order and we would be happy to answer your questions. Shipping and return details listed on this site have been added so that you can read our terms, conditions, and policies before ordering. Once you have placed your order that qualifies as acknowledgment and acceptance that you understand and will abide by our guidelines and agree to the terms, conditions, and policies on our site.